Shipping & Returns
We charge a flat rate of $15.00 per order for postage over Australia. All items are posted via Australia Post Express..
Free postage for all Australian orders over $150 for all products:
PLEASE NOTE: For the Pikler range and Learning towers: For orders to regional areas within Australia: an extra 24.95 may be billed separately to cover remote shipping costs and those customer will be notified.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
International OrdersWe are not responsible for any additional customs or courier charges once the parcel leaves our warehouse. We cover the cost of shipment, but do not cover any country specific Customs checks, Import Duties or Clearance certificates required for your specific country.